To book

Please telephone or email us as soon as you have identified which dates and gîte(s) you require, so that we can check the current availability. After you have explicitly confirmed that you wish to book the gîte, we will reserve your booking for 7 days to enable you to send us your deposit and completed booking form. If the deposit is not received within this period then we reserve the right to consider the booking cancelled and to re-let the accommodation.

Payment for accommodation

If your booking is made more than 3 months before your arrival, a deposit of 30% of the cost of the accommodation is payable to accompany the booking form. We will confirm your reservation details by email on receipt, and the balance of payment will be due at least 2 months before your arrival. From 1/1/2019 we are required to collect and pass on to the French treasury a ‘taxe de sejour’ (bed tax) from all of our guests, this is levied as 7.2% of the cost of the accommodation.

If your booking is made less than 3 months before your arrival, the full amount is payable to accompany this booking form. As above, we will confirm your reservation details by email on receipt.

All payments should be made either by cheque to D Vowles or by electronic transfer to our nominated account, please ask for details. Payment can be made in either Sterling or Euros.

Returnable breakage deposit

At the time of paying the final amount a returnable deposit of £250 (300 Euros) is required, this will be banked and held as security against the cost of any breakages and will be returned to you by electronic transfer on the Monday after your departure. Please note that:

• the gîte will be clean on arrival and, should it not be left in the same condition, a cleaning charge calculated at £20 (25 Euros) per hour will be deducted from your deposit.
• we endeavour to maintain a high standard of crockery and glassware in each gîte and will confirm that these items are in perfect and matching condition prior to your arrival. Should you incur a breakage please do not try to find replacements as we have spares available for you at cost price.

Cancellation

Should you have to cancel your holiday, we will attempt to re-let the accommodation. If we are successful then we will refund all monies paid minus any administration charge. If we are not successful then all monies paid shall be forfeit.

Provided cancellation is unavoidable, these costs should be recoverable via your personal travel insurance.

Insurance

We strongly recommend that you take out insurance against unavoidable cancellation or to avoid the possibility of a holiday being ruined as a result of expenses incurred after a simple incident, injury or illness. All European residents should be able to obtain the 'European Health Insurance Card' (EHIC) to provide basic health cover in France, please see the 'Holiday tips' page of our website for further details.

We also advise you to take out insurance against the risk of breakdown or accident to your vehicle on a self-drive holiday. Details of policies can be obtained from the AA and travel agents, and if you are staying with us you are able to use the Chez Nous travel service, which may be more effective - We can provide you with the telephone number and reference details after you have booked.

Please also check that your house contents insurance covers your articles during a rental abroad.

Other matters

The cost of the accommodation does not include the cost of the linen (sheets, pillows, towels etc.). The linen is professionally laundered and the per person charge simply covers the laundry costs. Full details of the cost and items included in the linen packs can be found on the What's included page of this website.

The use of the gîte, pool and other facilities at l'Enclos must not vary from those persons specified on the booking form, unless by explicit prior arrangement with ourselves.

The party leader is responsible for any breakage, damage or loss to the gîte or its contents.

An allowance of €10 (at cost) is made for general use of electricity. We reserve the right to charge for additional use, usually for heating.

On very rare occasions the gîte may be withdrawn for reasons beyond our control. In such cases we will offer to find alternative accommodation where possible. If this is not acceptable all payments received will be refunded.

We reserve the right to terminate this contract at any time due to unreasonable behaviour, wilful damage or nuisance to other parties by any occupant of the gîte. Under these circumstances we will repossess the gîte immediately and the client will remain liable for the whole cost of the rental.

Whilst every care is taken to ensure that the information is as accurate as possible, there may be instances where facilities or features described have to be altered or withdrawn.

If you should have any questions or queries at all, please do not hesitate to contact us and we will do our best to answer them.